OceanCars - Rent a Car

RENTAL TERMS AND CONDITIONS

Milas e Rodas Rent-a-Car LDA, operating under the commercial name Ocean Cars Rent-a-Car, is a family-owned car rental company founded in 2025 by a group of friends born and raised on Flores Island, passionate about its unique beauty.

Our mission is to provide self-drive vehicle rental services based on professionalism, trust and quality, ensuring an efficient, transparent and accessible service while offering a simple and hassle-free rental experience.

We provide practical, safe and reliable mobility solutions for both private and business customers, aiming to deliver the best possible experience through personalized service, with a friendly and dedicated team always ready to assist during your stay on this wonderful island.

1. Rental Terms and Conditions

These Terms and Conditions govern the rental of vehicles provided by Ocean Cars Rent-a-Car, including reservations, vehicle use, responsibilities, payments, insurance coverage and vehicle return procedures.

By making a reservation or signing the rental agreement, the Customer acknowledges having read, understood and fully accepted these Terms and Conditions.

2. Rental Period

The minimum rental period is one (1) day (24 hours).

A grace period of 60 minutes is allowed for the return of the vehicle. After this period, an additional rental day may be charged.

3. Reservation Process

The Customer selects the pick-up and return location, date and time.

Once the reservation details have been submitted, Ocean Cars Rent-a-Car will present the rental price, applicable excess (franchise) and any optional services.

A reservation is only considered confirmed after:

  • Payment of the required amount;

  • Confirmation email sent by Ocean Cars;

  • Issuance of the booking voucher.

The booking voucher must be presented when collecting the vehicle.

Reservation payments may require:

  • 100% payment at the time of booking; or

  • 50% at the time of booking and the remaining 50% up to 30 days before vehicle collection, for reservations made more than 30 days in advance.

Accepted payment methods:

  • MB Way;

  • Credit Card;

  • Debit Card;

  • PayPal;

  • Multibanco Reference;

  • Revolut.

4. Cancellation Policy

  • Cancellations made up to 48 hours before the scheduled pick-up time are eligible for a full refund.

  • Cancellations made less than 48 hours before pick-up, as well as No-Shows, are non-refundable.

  • Flight cancellations, delays or other external circumstances do not entitle the Customer to a refund unless otherwise agreed by Ocean Cars Rent-a-Car.

Whenever applicable, refunds will be processed using the original payment method and may take between 5 and 7 business days, depending on the Customer's banking institution.

Ocean Cars Rent-a-Car is not responsible for exchange rate fluctuations or bank fees.

For cancellations or booking modifications, please contact:

Phone: +351 965 696 007 / +351 961 210 110

Email: info@oceanrentacar.com

Website: www.oceanrentacar.com

5. Booking Amendments

Any amendment request must be submitted by email and will always be subject to vehicle availability.

Ocean Cars Rent-a-Car reserves the right to refuse changes due to operational limitations or lack of vehicle availability.

6. Cancellation by the Company

Ocean Cars Rent-a-Car reserves the right to cancel a reservation in the following situations:

  • Failure to provide mandatory documentation;

  • Failure to meet legal rental requirements;

  • Technical, operational or safety reasons preventing vehicle delivery.

In such cases, the Customer will receive a full refund if no equivalent replacement vehicle can be provided.

7. Vehicle Return

The vehicle must be returned on the agreed date and time.

Early returns do not entitle the Customer to any refund.

The vehicle must be returned with the same fuel level and in the same general condition in which it was delivered.

Additional charges may apply if these conditions are not met.

8. Vehicle Use

The Customer agrees to use the vehicle responsibly and in accordance with applicable laws.

The following activities are strictly prohibited:

  • Smoking inside the vehicle;

  • Carrying dangerous, flammable or illegal substances;

  • Transporting animals without authorization;

  • Exceeding the maximum passenger capacity;

  • Removing vehicle accessories;

  • Carrying luggage on the roof without authorization;

  • Driving on unpaved or unauthorized roads;

  • Modifying or tampering with the vehicle;

  • Leaving valuable objects visible inside the vehicle.

A special cleaning fee may apply if excessive dirt is found.

9. Customer Responsibility

The Customer is responsible for:

  • Compliance with traffic laws;

  • Any damage caused to the vehicle;

  • Tire punctures and wheel damage;

  • Interior and exterior damages;

  • Towing and immobilization costs;

  • Traffic fines and penalties;

  • Administrative fees related to accidents or violations;

  • Applicable deposits, excesses and contractual charges.

Liability may be reduced if an additional excess reduction package has been purchased.

10. Insurance and Protection

Relax Pack

Includes CDW (Collision Damage Waiver) and TP (Theft Protection).

A security deposit equivalent to the contracted excess applies.

Total Relax Pack

Includes all Relax Pack coverages, together with travel assistance, personal accident insurance and reduced or zero excess, according to the current coverage table.

11. Security Deposit and Excess

A pre-authorized security deposit is required by bank card.

The card must:

  • Be issued in the name of the main driver;

  • Allow pre-authorization;

  • Have sufficient available funds.

The deposit will be released after inspection of the returned vehicle.

12. Driver Requirements

The minimum rental age is 20 years.

The driver must hold a valid driving licence for at least one year.

The following documents must be presented when collecting the vehicle:

  • Booking voucher;

  • Passport or national ID card;

  • Valid driving licence;

  • Bank card in the main driver's name;

  • Tax address and email address.

13. Authorized Drivers

Only the main driver and any additional drivers expressly authorized in the rental agreement may operate the vehicle.

14. Fuel Policy

The vehicle must be returned with the same fuel level as at collection.

Otherwise, additional charges may apply according to the current pricing policy.

15. General Liability

The Customer is responsible for all damages, losses or liabilities arising during the rental period, including theft, negligence or breach of contract.

16. Mandatory Insurance

All vehicles include the mandatory third-party liability insurance required under Portuguese law.

17. Personal Belongings

Ocean Cars Rent-a-Car shall not be held responsible for loss, theft or damage to personal belongings left inside the vehicle.

18. Payments

The Customer authorizes Ocean Cars Rent-a-Car to charge any amounts relating to rental fees, fuel, tolls, damages, administrative charges or additional contracted services using the payment method provided.

19. Data Protection

The Customer's personal data will be processed solely for rental management, invoicing, legal compliance and, where authorized, marketing communications, in accordance with applicable data protection legislation.

20. Jurisdiction

Any dispute arising from these Terms and Conditions shall be subject to the jurisdiction of the competent Portuguese courts, without prejudice to the Customer's right to resort to Consumer Arbitration Centers.

21. Final Provisions

Ocean Cars Rent-a-Car shall not be liable for indirect damages except where otherwise required by law.

Failure to comply with these Terms and Conditions may result in the immediate termination of the rental agreement.

These Terms and Conditions must be read, understood and accepted before the vehicle is handed over.